Do you look at how many stars a product has on Sephora.com before you order? Me too. I always read the reviews before I purchase something sight unseen, which let’s get real, quite a few things aren’t available in store here in Canada.
I’ve talked about this before, but it’s gotten worse! Have you noticed that pretty much EVERY PRODUCT on the Canadian site(can’t speak for the USA one, but I imagine it’s the same) has a 4 or 5 star rating now??!! Go ahead, take a look. Here, click here and take a look at the New Makeup section. Right? If you do find something with 3 or less stars it’s pretty rare. I think on that whole page there are only 2 or 3 things. WTF is going on?
It seems that Sephora has been taking down any negative comments/reviews off of their site. Or they have some kind of filter set and if you use certain words, a review gets rejected-which is something they seem to be using as an excuse, if you start looking into this.
Also, have you taken back something recently? I did. Yesterday. And wow, it wasn’t as easy as it was in the past.
At the beginning of the month, I bought this Dr. Jart Cicapair Tiger Grass Night Mask Set. I used two packets, once a week, and both times it caused breakouts. So, I took it back yesterday. The cashier was counting and counting how many were left, even though I told her I used two of them. She looked confused, like she couldn’t count properly which was weird too.
I also took back this sister product:
And the same extreme level of examination was done. She opened up the box, took out the dropper and kept staring at it. She even called a manager, who watched her examine both products before deciding I could get my money back.
It was the weirdest return I’ve ever gone through at Sephora that’s for sure. I do think the cashier was new, so that could be why she was so into examining everything. The manager also told me that next time, I should have an in store facial so that I could try the products before buying them. Yeah, ok? But a sample to take HOME would be more beneficial than that, and as the masks are in single use packets, I DOUBT they’d have given me a pack to take home. That and IF the product was in store, which it was not. So, a facial was not the answer.
So, here’s my point:
If you’re gonna be stricter with returns, but you don’t have ALL of the products in store to TRY or be able to sample, then you SHOULDN’T be screwing with the reviews to make every product seem fantastic? RIGHT SEPHORA?
I have another product to take back that I ordered, a Pat McGrath Lipstick which of course, has 5 stars and everyone has been raving about. I hate it. It emphasizes every lip line and is so drying. Again, they’re not in any of the Sephoras around me, so if I get hassled again? I’m going to let them have it. Like dudes, I’m VIB Rouge, and you don’t get there by taking products back if ya know what I mean. But lately? I seem to be taking things back more because of what’s been going on. Have you been noticing the same things as I have?